Effective Date: October 27, 2026
Last Updated: October 27, 2026
At Wildtreva, we want you to feel confident about your outdoor gear purchases. This Return Policy explains how to request a return, exchange, or refund for eligible purchases made through our website.
1. Company and Contact Information
Company Name: EWEQAST PCLEASZA LLC
Store Name: Wildtreva
Return Address:
EWEQAST PCLEASZA LLC
560 S DAHLIA CIR
DENVER, CO 80246
United States
Email: contact@wildtreva.com
Phone: +1 702-826-9752
Please contact us before sending a return. We will provide return instructions and, where applicable, a return authorization or shipping label.
2. Return and Exchange Window
We offer a 60-day return and exchange window for eligible purchases. The period begins on the date the order is delivered.
To qualify, the return or exchange request must be submitted within 60 days of delivery.
Products should generally be unused, in resalable condition, and returned with their original packaging, accessories, manuals, and included components where applicable.
Certain products may be ineligible for return for hygiene, safety, personalization, or other legitimate reasons, where permitted by law. Any applicable exclusions will be disclosed before purchase or otherwise communicated as required by law.
Nothing in this Policy limits non-waivable consumer rights.
3. Free Returns and Exchanges
Wildtreva provides free return shipping and exchanges for eligible returns under this Policy.
Where a return qualifies, we will provide instructions for the approved return method and, where applicable, a prepaid return shipping label. Please do not ship a return using an unapproved method unless we have agreed otherwise.
Free return shipping applies to eligible domestic returns within the United States under this Policy. It does not automatically cover unrelated shipping expenses, unauthorized return methods, or services outside the approved return process.
If an item is damaged, defective, incorrect, or materially different from the product ordered, we will work with you to resolve the issue without charging you return shipping for the qualifying claim.
4. How to Request a Return or Exchange
To request a return or exchange:
- Email contact@wildtreva.com within the applicable return window.
- Include your order number, name, email address, and the product you wish to return.
- Explain the reason for the request. For damaged, defective, or incorrect items, include clear photographs where reasonably possible.
- Wait for our return instructions before shipping the product.
- Package the product securely and follow the approved return instructions.
We aim to respond to return requests within 1–2 business days.
5. Return Shipping Address
Unless we provide different written instructions for a particular return, the designated return address is:
EWEQAST PCLEASZA LLC
560 S DAHLIA CIR
DENVER, CO 80246
United States
Please contact us before shipping a product. We may use a different authorized processing location for certain returns, provided that the instructions are communicated to you.
6. Return Inspection and Refund Processing
After the returned item is received, we will inspect it to confirm the return condition and verify the applicable refund or exchange.
We aim to complete the inspection within 5 business days of receipt.
If the return is approved, the refund will generally be issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the credit.
If an item does not meet the stated return conditions, we will contact you before taking any action that would materially affect your refund rights. Any reduction or denial will be based on the applicable return conditions and permitted by law.
7. Exchanges
Eligible products may be exchanged within the 60-day return window, subject to availability.
To request an exchange, contact us with your order number and the replacement product you prefer.
If the replacement product is unavailable, we will discuss available alternatives or a refund where appropriate.
We will not charge return shipping for an eligible exchange covered by our free return and exchange commitment.
8. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, incomplete, or incorrect item, contact contact@wildtreva.com as soon as reasonably possible and include:
- Your order number
- A description of the problem
- Photographs of the item and packaging, if available
We will review the issue and, where appropriate, arrange a replacement, exchange, repair, or refund as required by applicable law and the circumstances.
You will not be charged return shipping for a qualifying damaged, defective, or incorrect-item claim.
9. Order Cancellations
If you need to cancel an order, contact us immediately with your order number.
We will make reasonable efforts to cancel an order before fulfillment or dispatch. Cancellation cannot be guaranteed after an order has been processed, packed, or shipped.
If an order is successfully canceled after payment has been collected, we will refund the amount owed for the canceled order or portion of the order to the original payment method.
If the order has already shipped, the standard return procedure may apply.
10. Partial Refunds
Partial refunds may be appropriate when only part of an order is returned, only some items are eligible for a refund, or an agreed adjustment applies to a particular item.
We will explain the calculation and basis for a partial refund.
We will not apply an undisclosed restocking fee or make an arbitrary deduction. Any reduction based on diminished value, missing components, or other circumstances will be applied only where permitted by law and supported by the applicable return conditions.
11. Non-Returnable Items
Where disclosed before purchase and permitted by law, certain products may be excluded from ordinary change-of-mind returns. Examples may include:
- Custom-made or personalized products
- Products that cannot reasonably be returned for hygiene or safety reasons after opening
- Products damaged through misuse or unauthorized modification
- Items explicitly identified as final sale, where such terms are lawful
These exclusions do not remove any rights you may have concerning defective, damaged, misdescribed, or incorrectly supplied products.
12. Refund Method and Timing
Approved refunds will generally be issued to the original payment method. We cannot control the time taken by your bank, card issuer, or payment provider to post a refund.
If you have not received an approved refund after 10 business days, please contact us with your order number and refund confirmation details.
13. Policy Changes
We may update this Return Policy to reflect changes in our operations or legal requirements. The version applicable to your purchase will be determined in accordance with applicable law and any terms disclosed at the time of purchase.
Changes will be published on this page with a revised date.